All of our workshops can be delivered in-house and can be tailored to your organisation’s needs. If you are interested in a specific topic area you can browse for a workshop using the categories below or contact us for further information.
Communication Skills
The ability to communicate effectively is critical in the modern business world. Our customers are concerned with not only what we say but how we say it and what we really mean. We send a series of messages in any communication and unless we are aware of these we cannot be sure what the impact of our communication will be.
Communication Skills is typically run as an in-house workshop. Acorn meets with your organisation to assess your individual needs. Topics can be selected from the course outline to customise a workshop to suite your organisation.
Click here to download course outline [back to top]
Negotiating Skills
All staff are involved in negotiating with colleagues, customers and clients. When we are effective negotiators, we can organise a better outcome for ourselves and our organisation. We also are better able to service our customers and clients as we look for Win: Win situations.
Topics covered include:
- Arguing with a purpose and overcoming deadlock
- Gaining agreement and the after agreement commitment
- Separating the people from the problem
Click here to download course outline [back to top]
Communication, Influencing & Negotiation Skills
Everyone negotiates. Everyone communicates with colleagues, customers and clients. Effective negotiators get a better outcome for themselves and their organisation. This workshop will help you communicate more effectively with workplace and client stakeholders while increasing your confidence when negotiating.
Topics covered include:
- Build rapport with open and confident body language
- Acknowledge and accommodate cultural differences into the way they communicate
- Identify different negotiating styles, develop strategy and tactics to achieve an outcome
- Separate the people from the problem and create a win/win situation
Click here to download course outline [back to top]
Productive Meetings and Minute Taking
Are you tired of meetings that achieve nothing? Do you wish that you had a magic wand and could abolish all meetings? Do you have a fantasy of attending a meeting that actually achieves something useful and helpful? Attend our Productive Meetings and Minute Taking workshop or send your staff (or bosses) and learn how to turn your fantasy into a reality. Whatever your role this one day workshop will help you be a more effective contributor to meetings.
Click here to download course outline [back to top]
Dynamic Presentations
Being an interesting and dynamic presenter is a valuable skill for everyone in the workplace. This one day practical workshop will provide you with the skills to become a more effective presenter in both formal and informal situations.
Topics covered include:
- How to conquer pre-presentation nerves
- Planning your presentation
- Speech structures
- Choosing material to connect with your audience
Click here to download course outline [back to top]
Professional Speaking Skills
A professional sounding voice is a stepping-stone to career success while weak, sloppy speech is often associated with sloppy work practices. If you run meetings, address the public, engage in teleconferencing or speak to the media you simply must attend this workshop.
Topics covered include:
- Sound clear, polished and sincere
- Unlock the power of their natural voice
- Captivate attention with colourful speech
- Exude energy, enthusiasm and charisma
Click here to download course outline [back to top]
Presenting Complex Content Clearly
We have all had the experience of attending a workshop or presentation where you can barely keep your eyes open or you have to stifle constant yawning or you are so bored you have no idea what the presenter is talking about. Some of us have been a presenter and have encountered members of the audience nodding off or yawning or being completely disengaged. This workshop will help you discover how to communicate with clarity, engage your audience and be comprehensible and memorable.
Click here to download course outline [back to top]
Influencing Skills
Influencing Skills is a practical one day workshop that provides you with the tools and techniques to become an influential, confident and persuasive communicator! We show you how to build rapport and to develop structures that you can use to get a clear message across in any situation. You will develop skills to think quickly and express your thoughts with clarity. Learn how to control anxiety and respond to questions with fluent conviction.
Click here to download course outline [back to top]
Telephone Techniques
The telephone is the basic tool of the modern white collar worker. Some people have a professional presence on the phone. Others falter. This workshop teaches key skills to ensure that you can use the telephone to your advantage. Practical examples are used to help you apply skills to your workplace.
Topics covered include:
- Handling difficult customers
- Telephone irritants what actions contribute to customer dissatisfaction?
- Answering the telephone preparation, greetings, multiple calls
- Positive attitude can do phrases